Kyle D Collins
Thank you for stopping by and learning a bit about me!
About me
- Frostburg State graduate
- Technology enthusiast
- Problem solver
Employment
- Delaware Elevator Inc
- George Washington University
- Frostburg State IT Help Desk
Education
- Frostburg State University
Experience
Out of dateVMware & Hyper-V
Windows, Windows Server, Mac OS and Linux
CompTIA Server+
CompTIA Security+
Synology
Web Helpdesk Software
Active Directory
Barracuda & Palo Alto VPN Software
Barracuda Spam Filter
O365 Admin Portal
Exchange Admin Portal
Group Policies
Auvik Network Monitoring
Microsoft Intune
Mitel Phone Systems
Computer repair, OS and hardware
Laptop and desktop computer disassembly
Peripheral installation
Virus, spyware, malware removal
Networking and network peripherals
Microsoft Office & G Suite products
IOS and Android
Oracle PeopleSoft
PDQ Inventory & Deploy
Ransomware Cleanup
Veeam Backups
Ubiquiti Management
CyberCNS
Place Holder
Place Holder
Frostburg State University graduate with a passion for all things IT looking to transition my career into my area of interest and passion. I’m always looking to learn more about IT, expand my horizons and solve the next issue at hand. I believe I’d make a great addition to the Jr. System Admin team as I have seven years of IT Help Desk experience with a good chunk of those more recent years delving into system and server management with my CompTIA Server+ and Security+ certifications as well as Linux computing. I love to help people, learn more about IT and tackle a good problem, I look forward to discussing this position in more detail and my background in person.
(out of date)Delaware Elevator Inc.
Jr System Administrator
Dec 2022 – May 2023, Perform tasks such as ensuring server backups in Veeam are functional, spinning up purpose built Hyper-V Windows Servers, upgrading server and user hardware, software and storage, monitoring server and network alerts, upgrading and troubleshooting critical company software and IT tools such as Total Service, Epicor, QuickBooks Enterprise, Auto Desk PDM, SentinelOne, Mitel MiVoice, PDQ, Auvik, Splunk and CyberCNS, setting up Mitel IP phone systems, configuring access points, Active Directory management including client, server, user and group OUs, distribution and security groups, user account creation and terminations, monitoring risky user logons, managing folder permissions on various network shares, assisting Sr Sys Admin in testing new software, patches and hardware procurement as well as various other tasks as needed while also assisting the IT Help Desk when overwhelmed or when tickets and other various issues arise to the Sys Admin Team.Delaware Elevator Inc.
IT Support Technician
Feb 2019 – Dec 2022, Provide tier 2 IT support to company employees in person, over the phone or remotely with remote desktop software, set up workstations, laptops and mobile devices (iOS and Android), configure company hardware and software, inventory devices, ensure that the company network, VPN and telecommunication systems are fully functional, AD permissions, account creations and terminations, manage folder permissions on shared network drives via security groups, aid Sys Admin in server maintenance and remote desktop server services as well as properly documenting information in a ticketing system.George Washington University
Sr. Tech Support Associate
May 2023, Provide executive support to university administration and key VIPs such as President, Provosts, Deans, Board of Trustees and their departments among many more in a Windows, Mac, iOS and Android based environment. Provide on site IT event support for high level meetings, conferences and presentations. Provide senior level support for the diagnosis, maintenance and repair of both hardware and software issues in an IT Help Desk environment, support university officials both remotely and on site via face to face interaction, telephone, email, and remote support software. Train employees on utilization of various systems and enterprise applications. Dispatch to various campus locations to resolve issues in person and coordinate with other teams as needed to resolve complex issues. Create both user facing and internal documentation and knowledgebases for software such as Microsoft Office, G Suite, Box, Zoom, Webex and more. Process, manage, update, detail and track issues from submission to resolution using ticketing system.Frostburg State University Information Technology Help Desk Student Worker
Fall 2016 to Winter 2018, Fix faculty, staff and student machines, answer phone calls and help users who walk up to the desk with general IT questions and machines, put in tickets, unlock accounts using AD, remoting into machines using SCCM and helping users with Oracle PeopleSoft.
Frostburg State University
Bachelor of Science in Information Technology (Spring 2019)Washington High School
High School Diploma (2014)